VIP Video OnDemand Training

Terms & Conditions


Please read our terms, conditions and privacy policy. You can also print and retain them for your future reference.

Please send all correspondence to:

Canonbury Publishing Ltd,
12 Tilbury Close, Caversham, Reading, Berkshire, RG4 5JF
Tel: 0203 053 9868

Email: [email protected]

Registered office address:

Canonbury Publishing Ltd, Curzon House, 24 High Street, Banstead, Surrey, SM7 2LJ
Registered in England No: 4765425
Vat No: GB 811 5700 64

(Please contact customer services on 01992 618045 if ordering from outside the UK.)

Please note that the trial is available for new subscribers only, to test the service. If you have already received a trial you are welcome to rejoin but without the trial period. If you have any questions, please call us on 01992 618045.

Guarantee/Refund Policy

You have a full 30 days to review the VOD Programme. If during that time you decide it’s not for you, let us know within the 30 days and you are entitled to a full refund of your first payment.

To claim your refund just write to us at the normal subscription address,VOD Programme, Subscription Office: Unit 5, Hurricane Way, North Weald, Epping CM16 6AA or call on 01992 618045.

(If you decide to cancel after the 30 days review period you can cancel with us and no further payments will be taken (just write to the aforementioned address).

Credit Card Payment:

Please note that our customer database system charges any subscriptions or payment payments to the most up to date card details you supply us with. If you already have a subscription to one of our other products set up and would prefer this to be debited from your original card and not the new one you are using for recent purchases please contact our customer service team on 01992 618045 to advise them so they can manually override this.


We do try to ensure that this site is up to date, but can give no guarantee of the accuracy and currency of the information provided on it.
Canonbury Publishing Ltd will of course aim that this website is fully operational and available to you at all times. However, in order to make sure the site is up to date and offering you the best service, you may find on rare occasions access may be interrupted or restricted to allow for emergency or routine maintenance or the introduction of new facilities and services.

Canonbury Publishing Ltd

Please send all correspondence to:
VOD Programme, Unit 5, Hurricane Way, North Weald, Epping CM16 6AA
Tel: 01992 618045
Fax: 01992 524542
e-mail: [email protected]